SHIPPING AND RETURNS

PRODUCTS

All our items are previously owned. Used products are sold ‘as is’, so any traces of previous use that can be seen on the products cannot be considered a product defect. We are doing our best to inform you of any visible marks in the product descriptions and pictures. If you notice any marks on your purchase that was not noted in the product description, please do not hesitate to send us an email.

In case of any uncertainty regarding the fit and sizing of a product, please be in touch through email or our contact sheet before purchasing. We are happy to send you the measurements and any other product information for you to be sure about your purchase and to avoid unnecessary returns.

 

PAYMENT

You can choose the best option for you of these payment options below:

Mobilepay

Online Bank Payments - All Finnish online bank payments enabled

Visa & Mastercard

We use Checkout.fi as our payment service. Read about their terms and conditions https://www.checkout.fi/ehdot-ja-sopimukset/maksuehdot.

Payments at the showroom can be done with all of the above through our online store or by card.

 

SHIPPING

We use biodegradable packaging to limit our environmental impact.

All orders are packed and dispatched within 1-2 business days. See below for usual shipment time, but please do note that the Covid-19 pandemic might prolong the shipping time.

FINLAND: Delivery times are 1-3 business days. 

  • Posti Postipaketti 5,90€
  • Posti Pikkupaketti 3,90€ - for jewelry
  • Matkahuolto 5,90€ 
  • Pick-up from the Showroom 0,00€

EU: Delivery times are 3-7 business days.

  • UPS Standard 14,90€ - delivery to your door in 3-7 business days
  • UPS Express 19,90€ - delivery to your door in 1-2 business days

Free Shipping on all orders over 100 EUR.

In case of a purchase outside of the EU, please write us an email with the details of the product, shipping address and your personal information (name, phone number, email address) and we will get back to you.

Please be aware that every country has different custom laws. International orders may incur charges upon delivery. All of these charges are responsibility of the receiver and we recommend that you research these charges prior to placing your order.

 

RETURN POLICY

You have 14 days from the date you received your order to make a return. Goods must be returned in the same condition as when received with tags on. Once returned the item will undergo a quality control check to ensure it has not been used. When we accept the return, a refund will be issued. 

Send us an email with your order number, within 14 days of receiving your order, and we will get back to you with instructions on how to proceed.

FINLAND: Return fee 6,90 EUR

EU: Return fee 14,90 EUR

The return fee will be deducted from the refund.